> ## Documentation Index
> Fetch the complete documentation index at: https://docs.youniverse.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Real people, around the clock.

<Frame>
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## 24/7 human support

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Email [support@youniverse.ai](mailto:support@youniverse.ai) any time, or use the support chat inside Aura.

## Our guarantee

If a bug on our side isn't fixed within 24 hours of your report, your next month is free. Outages at third-party providers are excluded.

## Before you write

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  <Accordion title="Something looks out of date">Hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).</Accordion>
  <Accordion title="A connected app stopped working">Open Settings → Connected apps and reconnect it.</Accordion>
  <Accordion title="I'm out of credits">Check your balance under the composer and your plan under Settings → Billing.</Accordion>
  <Accordion title="Include your chat ID">Each chat shows a short ID like TX-1A2B3C under the composer. Sharing it helps us find the problem fast.</Accordion>
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Check live service health at [aura.youniverse.ai/status](https://aura.youniverse.ai/status).


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