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24/7 human support

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Email support@youniverse.ai any time, or use the support chat inside Aura.

Our guarantee

If a bug on our side isn’t fixed within 24 hours of your report, your next month is free. Outages at third-party providers are excluded.

Before you write

Hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).
Open Settings → Connected apps and reconnect it.
Check your balance under the composer and your plan under Settings → Billing.
Each chat shows a short ID like TX-1A2B3C under the composer. Sharing it helps us find the problem fast.
Check live service health at aura.youniverse.ai/status.